cbaji Privacy Policy
Your personal information is a trust placed with us. Read this policy to learn how cbaji collects, uses, and protects your data.
cbaji ("we", "our") explains in this privacy policy what information is collected when you use the cbaji website, create an account, or use our services, what it is used for, and how it is kept secure. Before reading this policy, we also ask that you read our Terms and Conditions, as both documents together form the basis of the agreement between you and cbaji.
By using our services, you are considered to have agreed to the collection and use of information as described below. If you have any questions, you can contact our support team at any time.
What Information We Collect
cbaji collects your information in several ways. This information can be divided into three main categories:
1.1 Information You Provide Directly
When you register with cbaji, make a deposit, or contact our support team, the following information may be collected:
- Full name and date of birth (for age verification — only people aged 21 and above may open an account with cbaji)
- Email address and mobile number
- Residential address
- National ID or passport details (when identity verification is required)
- Payment-related information, such as bKash, Nagad, Rocket, or Upay account numbers
- Additional information you choose to provide in a support request
1.2 Automatically Collected Information
When you browse the website or use the app, certain technical information is recorded automatically:
- IP address and device type
- Browser and operating system information
- Page visit time and duration
- List of pages visited and navigation path
- Data collected through cookies and similar tracking technologies
1.3 Transaction and Gaming Information
To maintain service quality and account security, cbaji stores your transaction history, betting records, win/loss data, and bonus usage details.
Purpose of Data Use
cbaji uses your information for the following specific purposes:
- Account management: To complete registration, login, and account verification processes.
- Identity and age verification: To comply with the 21+ age requirement and prevent fraudulent accounts.
- Processing financial transactions: To carry out deposits and withdrawals securely.
- Customer support: To resolve your questions and complaints promptly.
- Security and fraud prevention: To detect unusual activity and keep accounts secure.
- Service improvement: To analyse user experience and improve site functionality.
- Responsible gaming: To identify problematic behaviour and provide necessary support.
- Promotional communications: To inform you about bonuses and offers, subject to your consent.
cbaji never sells your information to third parties. Data is shared only with partner organisations necessary for running the service, under confidentiality agreements.
Data Sharing and Disclosure
cbaji may share your information with others in the following limited circumstances:
3.1 Service Partners
cbaji works with specific service providers for necessary functions such as payment processing, technical infrastructure, game software supply, and customer support. These organisations may only use your information for the work specified in their contract and may not use it for their own purposes or any other purpose.
3.2 Legal Obligations
If cbaji is required by applicable law in Bangladesh or a court order to provide information to authorities, it is obliged to do so. In such cases, only the minimum necessary information is provided.
3.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user data may be transferred. However, the new operating entity will also be required to provide protection equivalent to this privacy policy.
3.4 With Your Consent
In any case beyond the above, cbaji will obtain your explicit consent before sharing your information.
Cookies and Tracking Technologies
Cookies and similar technologies are used to keep the cbaji website running properly. Cookies are small data files stored in your browser.
4.1 Essential Cookies
These are essential for the core functionality of the site. They maintain login sessions, ensure security, and keep the payment process running. Disabling them may prevent the site from working correctly.
4.2 Functional Cookies
These cookies are used to remember your preferred language, layout, or other settings on the site, so you do not have to enter the same information every time you visit.
4.3 Analytics Cookies
These cookies are used to understand how users navigate the site. This information is analysed in aggregate without identifying individuals and is used to improve site functionality.
Most browsers have options to control cookies. However, disabling essential cookies may affect your ability to use the service.
Data Security Measures
cbaji follows both technical and organisational measures to protect your information:
- SSL encryption: All data transfers are encrypted using SSL/TLS technology, making it impossible for third parties to read the information.
- Secure server infrastructure: Data is stored in secure data centres with strictly controlled access.
- OTP verification: Identity is verified via OTP for sensitive actions, particularly during withdrawals.
- Staff training: Employees involved in data handling undergo strict privacy training.
- Regular security reviews: System vulnerabilities are checked regularly and necessary fixes are applied.
- Minimum access policy: Employees can only access the information required for their specific role.
It is worth noting that no method on the internet is 100% secure. Keep your account password private and remember to end your login session on public devices.
Data Retention Period
cbaji retains your information only for as long as needed for the specific purpose. The general policy is as follows:
- Active accounts: All relevant information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, legal and financial records are retained for a period as required by applicable regulations.
- Transaction records: Financial transaction data may be kept long-term for security and audit purposes.
- Marketing data: If you withdraw your consent, information used for promotional communications will be deleted immediately.
Once the specified period has ended or the purpose has been fulfilled, data is securely deleted or anonymised.
Your Rights
As an account holder with cbaji, you have the following rights regarding your own information:
7.1 Right to Access
You may request to know what type of information cbaji holds about you. In response to a written request, cbaji will provide details within a reasonable time.
7.2 Right to Correction
If any information held about you is incorrect or incomplete, you may request that it be corrected. Appropriate proof will be required for identity-related information.
7.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing dispute resolution.
7.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may request to unsubscribe at any time. This will not apply to essential service-related communications.
To exercise these rights or to learn more about how we manage your data, visit our About Us page to find cbaji's contact details.
Protection of Minors
All cbaji services are for persons aged 21 and above only. No information is intentionally collected from anyone under the age of 21.
If a minor attempts to create an account by concealing their age and cbaji identifies this, that account will be closed immediately and the relevant information will be deleted.
To learn more about responsible gaming, read our Responsible Gaming page, which contains detailed information on safe gaming including the protection of minors.
Third-Party Links and Services
The cbaji website may have connections to third-party payment gateways or game software. These third parties have their own privacy policies, for which cbaji is not responsible.
When making transactions via bKash, Nagad, Rocket, Upay, or bank transfer during payment processing, the privacy policy of the relevant provider also applies. cbaji only exchanges the minimum information necessary to confirm transactions through these services.
Game studio software from providers such as Pragmatic Play, PG Soft, JILI, and Evolution runs on the cbaji platform. Game session data may be processed on the game provider's servers, but this is governed by strict contractual agreements.
Policy Changes
cbaji may update this privacy policy from time to time. If there are significant changes, you will be notified by email or through the site. If you continue to use the site after changes are made, you are considered to have agreed to the updated policy.
cbaji will provide older versions of the policy upon request. If you have questions about any changes, please contact the support team.
Alongside this privacy policy, you can visit our FAQ page for answers to common questions about the general terms of using the site.
Contact Us
For any questions or concerns about this privacy policy or how your information is managed, contact the cbaji support team. Our team is available in both Bengali and English, seven days a week, 24 hours a day.
Live Chat
Get instant support directly via live chat from any page on the site — available 24/7.
Stay safe with cbaji
Your information is secure — enjoy gaming on cbaji with confidence.